Frequently Asked Questions

Everything you need to know about shopping with GATE

How long does shipping take and what are the costs?

We offer standard shipping which typically takes 3-5 business days. Orders over $75 qualify for free shipping, while a flat rate of $5.95 applies to all other domestic orders.

What is your return policy for fashion items?

You can return any unworn, unwashed items with original tags attached within 30 days of purchase. Use our online portal to generate a prepaid return label.

How do I find the right size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

GATE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options via Klarna.

Can I track my order once it has been placed?

Yes, once your order ships, you will receive an email containing a tracking number and a link to monitor your package's journey to your doorstep.

Are your materials sustainably sourced?

At GATE, we are committed to ethical fashion. 60% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% by 2026.